I
watched The Wolf of Wall Street last night. I thought it was
pretty entertaining, and I was thinking, “I sure am glad people
like Jordan Belfort are completely bereft of any moral fiber so I can
sit in the comfort of my living room and watch them consume huge
quantities of drugs, float (and sink) huge boats, and cavort with
naked bimbos.” It is satisfying somehow to participate vicariously
in their decadence and spiritual bankruptcy without having to endure
any consequences myself. The only troubling thing about Belfort's
deal is that he didn't have to suffer any consequences either—not
real ones at any rate.
If
you listen to Belfort lament his life today you will hear him say
that he lost everything, that he spent time in prison, that he is
reformed to the extent that he is not committing any actual crimes
anymore, and that he now gives as much as he receives. Really?
His
brokerage firm, Stratton Oakmont, is said to have bilked investors
out of $200 Million. Even though Belfort claims that 90% of what they
did was legal, and likely it was, there is little doubt that their
sales tactics were sleazy and reprehensible. Whatever he thinks he
'lost' was never really his in the first place. He took it from
someone else. Just because the people he took it from should have
been better informed or exercised more care in their investment
strategies does not mean that Belfort earned or deserved the wealth
he accumulated before he lost it.
He
spent seven or eight years snorting cocaine, popping quaaludes,
drinking to excess, and chasing strippers, hookers, and loose women
of every ilk. He committed multiple financial crimes and tried to
cover it up. He hid his money overseas. He accumulated something
north of $100 Million, and yet was sentenced to only 4 years in jail
of which he only served 22 months. So time in prison? Negligible and
certainly not commensurate with his offenses. Of course Jordan
Belfort was rich and white and married to a model when he got caught,
so he got a pass. He ratted out his co-conspirators for a reduced
sentence. If he'd been a person of color, he would probably still be
rotting in a cell, and no one would have made a movie celebrating his
immense good fortune.
Reformed?
The extent of his rehabilitation is measured by the fact that he is
still trading on his notoriety. He made another $100 Million last
year teaching people his proven sales techniques—ostensibly the
same ones he used to bilk his investors except now he claims that
they are ethical. So there's nothing wrong in his mind with the
techniques. His only problem was using the techniques to sell stuff
that had no value. Now he's using his sales techniques to sell sales
techniques. I would argue that these too have no value. Here's why.
In
a couple of places in the film we see Leonardo DiCaprio, who plays
Belfort, hand someone a pen and tell them to sell it to him. “Sell
me this pen,” he says, and they sputter and hem and haw until he
takes the pen away and gives it to someone else. “Sell me this
pen.”
I
kept wondering what I would do if he handed me a pen to sell him. I'm
not a natural sales person. I'm not a big talker. I'm not glib or
persuasive. In fact I'm uncomfortable with the notion of talking
someone into buying something that I know they don't need. I don't
think sales people add value.
Order
takers do. Order takers enable the flow of commerce. They provide a
necessary link between makers and users, creation and desire, supply
and demand. Sales people on the other hand try to create demand where
there is none. They try to inflame desire when there is no real
satisfaction. Because I believe this, I suck at sales. But . . . even
though I suck at sales, I know how to sell you a pen. I know exactly
what to say to Jordan Belfort if he ever hands me a pen and tells me
to sell it to him.
I
would say this: “I know what you're thinking. Not just that. I know
what you think you're thinking as well as what you're really
thinking. What you think you're thinking is this—you don't need
this pen. This pen is too fancy. It costs too much. This beautiful
pen has no more utility than a 19 cent Bic, but it costs 500 times as
much. This pen—this particular beautiful, luxurious, expensive fine
writing instrument—is a waste of money, and even if you were to buy
it, you would probably just lose it.
“But,
like I said, that's only what you think you're thinking. None of that
has anything to do with the actual pen. All that stuff you think
you're thinking has to do with you. What you're really thinking—the
thing that really bothers you about buying this pen—is that you
don't think you deserve it. You think this pen's too good for you.
No, that's not it either, not exactly. You think that you're not good
enough for this pen. The emphasis is on you.
“You
need to change that way of thinking. You need to embrace the fact
that you deserve this pen. You need to believe that you're good enough for it, and you know
why? Because it's true. That's why. You are good enough. The only thing preventing you
from buying this pen is you. Get out of your own way. Believe in
yourself. Liberate your own potential. Be everything you can be. A
good place to start would be to buy this pen. You know you want to.
Come on. Just do it. Just be you. Just buy this pen.”
Now, I'm pretty sure that that little spiel would get Jordan Belfort's
attention. It certainly beats the pants off false starts and hemming
and hawing. What I don't know—the pudding where the proof is—would
that spiel induce anyone to buy an expensive pen, or is it just a
clever thing to say in a room full of people who think they want to
excel at sales so they can drive Lamborghinis and sleep with models? You see, even knowing what to say doesn't mean you're not going to suck at sales.